Privacy Policy – Novasynth LLC

Novasynth LLC (“Novasynth,” “we,” “us,” or “our”) is a Miami-based technology company that provides custom software development, cloud, cybersecurity, and IT consulting services. We respect your privacy and are committed to protecting Personal Data.

1) Scope & Roles

This Policy applies to (i) visitors to our websites (including novasynth.online) and (ii) business contacts from our clients, vendors, and partners.
For our own website and business operations, Novasynth acts as a data controller. When we process data on behalf of a client under a service agreement, we act as a data processor and follow the client’s instructions and our Data Processing Addendum (DPA).

2) Information We Collect

• Business contact data: name, business email, phone, job title, company.
• Communications & support: messages, SOWs, tickets, and related metadata.
• Technical data: IP address, device/browser information, and server logs.
• Billing & compliance: invoicing details, contract data, tax IDs as needed.
  We do not intentionally collect sensitive Personal Data via our website and do not knowingly collect data from children under 16.

3) Sources

We collect data directly from you (forms, emails, calls), from your organization, from our service providers (e.g., hosting, billing), and from publicly available business sources (e.g., official company registries, LinkedIn for role verification).

4) How We Use Personal Data

• Provide and improve our services and websites
• Operate, secure, and monitor our infrastructure
• Communicate about projects, security, and support
• Billing, accounting, compliance, and recordkeeping
• Legal compliance and to protect rights, safety, and property

5) Legal Bases (EEA/UK)

Where GDPR/UK GDPR applies, we rely on: Contract, Legitimate Interests (e.g., B2B communications, security), Legal Obligation, and Consent (where required).

6) Sharing & Disclosures

We share Personal Data with:

• Service providers (hosting, email, project tools, security, billing) under contract and confidentiality;
• Professional advisors (legal, accounting);
• Affiliates/partners and vetted freelance developers engaged to deliver services;
• Authorities when required by law.
  We do not sell or share Personal Data for cross-context behavioral advertising as defined by U.S. state privacy laws.

7) International Transfers

Data may be processed in the U.S. and other countries. Where required, we use appropriate safeguards such as Standard Contractual Clauses and vendor certifications (e.g., EU-U.S. Data Privacy Framework participation by vendors, if applicable).

8) Retention

We retain Personal Data only as long as necessary for the purposes described above, to comply with legal obligations, or to resolve disputes. We apply documented retention schedules and secure deletion.

9) Security

We employ administrative, technical, and physical safeguards (access controls, encryption in transit/at rest where applicable, least-privilege, monitoring, and vendor due diligence). No method of transmission or storage is 100% secure.

10) Cookies & Tracking

Our website uses only essential cookies and server logs required for basic functionality and security. We do not use advertising cookies. You can control cookies via your browser settings.

11) Your Rights

• EEA/UK residents: rights to access, rectify, erase, restrict, portability, and object; right to lodge a complaint with a supervisory authority.
• U.S. residents (e.g., CA, CO, VA): rights to know/access, correct, delete, and (where applicable) opt-out of “sale”/“sharing” and profiling. We do not sell/share Personal Data. We do not process sensitive Personal Data for inferring characteristics.
  To exercise rights, contact privacy@novasynth.online (or info@novasynth.online). We will verify your request and respond as required by law. Authorized agents may submit requests where permitted.

12) Third-Party Links

Our site may link to third-party sites or services. Their privacy practices are governed by their own policies.

13) Children’s Privacy

Our services and site are not directed to children under 16. If you believe a child provided Personal Data, contact us and we will delete it.

14) Changes to This Policy

We may update this Policy from time to time. The “Effective Date” indicates the latest revision. Material changes will be highlighted on our site.

15) Contact Us

Novasynth LLC
Miami, Florida, United States
Email: info@novasynth.online